Responsibility to Clients

Management of Sustainable Relationships With Clients

Clients are stakeholders who significantly impact the Company’s long-term growth, as well as supporting the Company’s efforts to positively contribute to shareholders and other stakeholders. Recognizing this, the Company is committed to achieving excellence through sustainable relationship management with service users. The Company is strongly committed to expanding its business to reach a broader user base in the future.

In practice, the Company fosters sustainable relationships with service users by delivering high-quality, safe products and services tailored to customer needs. We maintain strong relationships through continuous and healthy interactions with each service user through intensive communication. We also conduct regular customer satisfaction surveys to gather feedback, which helps us improve and enhance the quality of our product and service in the future.

Equal Services With A Focus on Health and Safety

The Company develops products and services with careful consideration of client needs, treating all customers equally without discrimination. This is part of the Company’s commitment to providing equal service without discrimination to all clients.

We strive to maintain service quality by actively listening to feedback from each service user. The Company always follows up on any complaints in accordance with its service handling guidelines. To fulfill the rights of clients, Astrindo guarantees complete and accurate information about the products/services we offer, along with excellent after-sales support.